Terms of service

• 1. Who we are and what these Terms cover
• 2. Definitions
• 3. Eligibility, the Firm, and who is bound
• 4. Accounts and security
• 5. What the Service is, and what it is not
• 6. Your professional obligations
• 7. Acceptable use
• 8. Credit, top-ups and payment
• 9. Intellectual property
• 10. Data protection and security
• 11. Confidentiality
• 12. Publicity: your name and logo
• 13. How we may contact you
• 14. Beta and preview features
• 15. Availability, support and maintenance
• 16. Warranties and disclaimers
• 17. Liability
• 18. Suspension and termination
• 19. Changes to these Terms
• 20. General
• 21. Contact
• Schedule 1 — Data Processing Terms

These are the terms on which L25 Limited provides Alesis. They are written to be read by lawyers, because that is who uses Alesis. Read them before you create an account. The parts that matter most are clause 5 (what Alesis is and is not), clause 8 (credit and payment), clause 10 (your data), clause 12 (publicity), clause 13 (how we may contact you) and clause 17 (liability). The italicised note at the head of a clause is a plain-English summary and does not form part of the terms.

1.1 Alesis is built, operated and provided by L25 Limited, a company registered in England and Wales with company number 16154221, whose registered office is at 28 City Road, Chester, England, CH1 3AE ("we", "us", "our" or "L25").

1.2 These Terms of Service ("Terms") govern access to and use of the Alesis web application at alesis.ai, any associated applications, interfaces and documentation, and any services we provide through them (together, the "Service").

1.3 The following documents form part of these Terms and are incorporated by reference. If there is a conflict, the order of precedence is the order below, earlier prevailing over later:

(a) Schedule 1 (Data Processing Terms);

(b) the body of these Terms;

(c) our Security page at alesis.ai/security and the policies published on our Trust Centre at trust.alesis.ai, as updated from time to time;

(d) our Privacy Notice at alesis.ai/privacy and Cookie Notice at alesis.ai/cookies.

1.4 These Terms are a business-to-business agreement. The Service is offered only to legal practices and legal professionals acting in the course of business. Nothing in these Terms is offered to, or intended to be relied upon by, a consumer, and consumer protection legislation that applies only to consumers does not apply to this agreement.

1.5 We are not a law firm. We are not authorised or regulated by the Solicitors Regulation Authority, the Bar Standards Board, CILEx Regulation, the Law Society of Scotland, the Law Society of Northern Ireland or any other legal services regulator. We do not provide legal advice, and no solicitor-client, barrister-client or other professional relationship arises between you and us through your use of the Service.

In these Terms, the following words have the following meanings:

"Acceptable Use Policy" means the rules in clause 7.

"Account" means an individual login created for a User on the Service.

"Admin" means a User whom the Firm has given the admin role on the Service, and includes every Owner.

"Alesis Materials" means the Service, the software and models that run it, its user interface, design, text, graphics, logos, trade marks, documentation, prompts, system instructions, source-handling logic, citation and deadline-calculation methods, Trust Centre content, marketing materials and all improvements, modifications and derivative works of any of them, and all Intellectual Property Rights in them.

"Applicable Law" means all laws, statutes, regulations and binding codes that apply to a party or to the Service from time to time, including Data Protection Law.

"Bought Credit" means Credit purchased by or for the Firm under clause 8.4.

"Client" means a client of the Firm in respect of whom the Firm uploads Inputs or generates Outputs.

"Confidential Information" has the meaning given in clause 11.

"Credit" means the balance, denominated in pounds sterling, held against the Firm's account on the Service and drawn down by use of the Service's AI features. Credit comprises Free Credit and Bought Credit.

"Data Protection Law" means the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any laws that replace or supplement them.

"Firm" means the legal practice, organisation or sole practitioner on whose behalf a firm account is created on the Service, and which is the contracting party under these Terms ("you" and "your" refer to the Firm, and where the context requires, to each User acting on the Firm's behalf).

"Firm Data" means all Inputs, Outputs, Firm Sources, account and user information, usage records and any other data that the Firm or its Users submit to or generate on the Service, other than Alesis Materials.

"Firm Sources" means publishers, websites or document collections that the Firm chooses to add to the Service as sources it trusts, as described in clause 5.7.

"Free Credit" means Credit granted by us without payment under clause 8.3.

"Inputs" means all documents, files, bundles, text, questions, instructions, prompts and other material that the Firm or its Users upload to, paste into or submit to the Service.

"Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use and protect the confidentiality of confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered, including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights, and all similar or equivalent rights or forms of protection which subsist now or in the future in any part of the world.

"Matter" means a workspace created on the Service by the Firm to hold the Inputs, conversations and Outputs relating to a particular piece of work.

"Member" means a User who is not an Admin.

"Official Sources" means legislation, official guidance, regulatory publications, Financial Ombudsman Service decisions and other publicly available primary and secondary legal materials that the Service reads and cites, as described in clause 5.

"Outputs" means the answers, summaries, drafts, plans, calculations, citations, extracts and other content generated by the Service in response to Inputs.

"Owner" means the User who creates the Firm's account on the Service, together with any User subsequently given the owner role.

"Sub-processor" means a third party engaged by us to process Firm Data on our behalf in providing the Service.

"Trust Centre" means the compliance portal at trust.alesis.ai on which we publish our security policies, certification status and Sub-processor list.

"User" means any individual who holds an Account under the Firm's account, whether Owner, Admin or Member.

"UK GDPR" has the meaning given in section 3(10) of the Data Protection Act 2018.

"Working Day" means a day other than a Saturday, Sunday or public holiday in England and Wales, save that in clauses 13.4 and 15.3 it means a day other than a Saturday, Sunday or public holiday in the part of the United Kingdom in which the Firm is established; and "Working Hours" means 9.00 am to 5.30 pm on a Working Day.

In these Terms, "including" and "for example" are illustrative and do not limit the words that precede them; references to a clause or Schedule are to a clause of, or Schedule to, these Terms; and references to writing include email but not other messaging.

In short: Alesis is for legal practices. The person who creates the firm account agrees to these Terms for the firm. Everyone who joins that firm is bound too.

3.1 Professional use only. You may create an Account and use the Service only if you are (a) a solicitor, barrister, chartered legal executive, licensed conveyancer, costs lawyer, notary, patent or trade mark attorney, or other person authorised to carry on legal activities by a legal services regulator in the United Kingdom; or (b) a person employed or engaged by such a practice and acting on its behalf and under the supervision of a person falling within (a); or (c) a member of an in-house legal function acting in the course of that function. By creating an Account you warrant that you fall within one of those categories and are at least 18 years old.

3.2 Firm domain. Accounts may be created only with an email address at a domain that belongs to the Firm. Personal, generic or shared-mailbox addresses are not accepted. We may require evidence of the Firm's identity, regulatory status and ownership of the domain before, or at any time after, permitting access.

3.3 Authority of the Owner. The individual who creates the Firm's account does so on behalf of the Firm. That individual warrants to us that they have authority to bind the Firm to these Terms, and by creating the account they accept these Terms on the Firm's behalf. If that individual does not have such authority, we may suspend the Firm's account until the Firm ratifies it, and the individual will indemnify us against any loss we suffer as a result of the lack of authority, up to a maximum of £1,000.

3.4 Users are bound on joining. Every User who joins the Firm's account, whether by accepting an invitation or by an approved request from the Firm's email domain, is bound by these Terms from the moment they accept the invitation or their request is approved, and warrants that they are authorised by the Firm to do so. The Firm is responsible for ensuring that each of its Users has read and complies with these Terms, and for every act and omission of its Users on the Service as if it were the Firm's own.

3.5 Roles. The Firm decides who holds the Owner, Admin and Member roles. We will act on instructions from any Owner or Admin concerning the Firm's account, including instructions to add or remove Users, buy Credit, change settings, delete data or close the Firm's account, and we are entitled to treat such instructions as given with the Firm's authority. The Firm is responsible for keeping its roles current, including removing Users who leave the Firm.

3.6 One firm account per practice. A Firm may hold only one firm account unless we agree otherwise in writing. Separate offices, departments or trading names of the same practice are the same Firm for the purposes of these Terms.

3.7 Sanctions and legality. You warrant that neither the Firm nor any User is subject to United Kingdom, United States, European Union or United Nations sanctions, and that your use of the Service does not breach Applicable Law or any professional rule by which you are bound.

3.8 United Kingdom only. The Service is offered only to practices established in the United Kingdom. We do not offer the Service to, and do not accept accounts from, practices established elsewhere, even where they are regulated by a United Kingdom regulator.

4.1 Verification. Every Account must verify its email address before it can use the Service. We may suspend any Account that we are unable to verify.

4.2 Credentials. Each User must keep their login credentials confidential and must not share an Account with anyone. Two-factor authentication and passkeys are available for every Account; we strongly recommend that the Firm require them. The Firm is responsible for all activity under its Users' Accounts, whether or not authorised by the Firm, until it notifies us that an Account has been compromised, except to the extent that the activity results from our breach of these Terms.

4.3 Notification of compromise. You must notify us at [email protected] without undue delay, and in any event within 24 hours, if you become aware of any unauthorised access to or use of an Account or the Firm's account, or any other security incident affecting the Service.

4.4 Matter access. Within the Firm, access to a Matter is granted only to Users whom the Firm has added to that Matter. No User, including an Owner, sees a Matter by default. The Firm is solely responsible for deciding who is on each Matter, for handing conduct over when a Matter moves, and for removing Users from a Matter when they leave the file. We do not and cannot police the Firm's internal information barriers.

4.5 Our access. Our personnel do not routinely access the contents of Matters. We may access Firm Data only (a) to provide, maintain, secure and support the Service; (b) at your request or with your consent; (c) to investigate suspected breach of these Terms or unlawful activity; or (d) where required by Applicable Law, in each case in accordance with Schedule 1.

In short: Alesis assists. It does not advise, decide, file, serve or send anything. A qualified person must check every output before relying on it. If Alesis cannot support a point, it says so; that is a feature, not a fault.

5.1 Description. The Service is an AI assistant for legal practices. It reads Inputs uploaded to a Matter or conversation, reads Official Sources and Firm Sources, answers questions by reference to those materials, prepares drafts and summaries, calculates dates and figures with the working shown, and cites the document, page, decision or provision that each point rests on.

5.2 Assistance, not advice. The Service does not provide legal advice, does not exercise professional judgement and does not replace a qualified professional. Every Output is a draft or working aid for review by a person holding appropriate qualification and authority in the Firm. No Output may be relied upon, sent to a Client, filed, served, put before a court or tribunal, or used as the basis for any advice, decision or step without first being reviewed, verified and approved by a qualified professional at the Firm who takes responsibility for it.

5.3 Outputs may be wrong. The Service uses large language models and other machine learning techniques. Such systems can produce Outputs that are inaccurate, incomplete, out of date, misattributed, or that omit material considerations, and can do so confidently and plausibly. The Service is designed to reduce this risk by citing sources and by stating when it cannot find support for a point, but that design does not eliminate the risk. The sources cited must be opened and checked before any Output is relied upon. You accept that this is the basis on which the Service is provided.

5.4 It says when it does not know. Where the Service cannot find support for a point in the Inputs or in its sources, it is designed to say so rather than supply an answer. A statement by the Service that it could not find something is not a statement that the thing does not exist or that no authority applies. The Firm remains responsible for its own research.

5.5 Dates and figures. Where the Service calculates a limitation period, deadline, date or figure, it shows the steps and the rule it applied. Such calculations are working aids only. The Firm's own diary, case-management and supervision systems remain the systems of record for every deadline, and the Firm must continue to operate them. We accept no responsibility for any missed deadline or limitation period.

5.6 Official Sources. The Service reads Official Sources at their published location and cites them so that they can be opened directly. We do not warrant that any Official Source is current, complete, in force, correctly published by its originating body, or that it has not been amended, repealed, overruled or superseded. Coverage of Official Sources is fuller for England and Wales than for Scotland and Northern Ireland; the Service is designed to say so in its Output where coverage is thinner, but the Firm must satisfy itself as to the completeness of any research.

5.7 Firm Sources. The Firm may nominate additional publishers, websites or collections as Firm Sources, and may decide which Users are entitled to do so. Firm Sources are the Firm's own choice, are labelled as such in Outputs, and the Firm is solely responsible for their accuracy, currency, reliability, and for holding any licence or permission needed to use them with the Service.

5.8 Nothing leaves on its own. The Service cannot file, serve, email or otherwise transmit any document or communication to any court, tribunal, regulator, counterparty, Client or other third party. Every Output remains within the Firm's account until a User exports or copies it. Whether, when and to whom anything is sent is the Firm's decision and responsibility alone.

5.9 Documents are evidence, not instructions. The Service is designed to treat the contents of uploaded documents as material to be read and weighed, and not as instructions to be executed. This is a design safeguard and not a warranty; the Firm should remain alert to the possibility that a document contains text intended to manipulate an automated system, and should review Outputs accordingly.

5.10 Not a system of record. The Service is not a document management, case management, practice management, file-retention or archiving system and must not be used as the Firm's only copy of any document. The Firm must retain its own copies of all Inputs and of any Outputs it wishes to keep.

5.11 No client-facing deployment. The Service is for use by the Firm's own personnel. The Firm must not give Clients or other third parties direct access to the Service, and must not present Outputs to Clients or third parties as having been produced by the Firm without the review required by clause 5.2.

5.12 Changes to the Service. We may change, add to, remove or withdraw features of the Service at any time. Where a change materially reduces the core functionality described in clause 5.1 we will give Admins at least 30 days' notice by email, except where the change is required for security, legal or regulatory reasons, in which case we will give as much notice as is reasonably practicable.

In short: your regulator's rules, your duties to clients, and your own judgement all stay exactly where they are. Using Alesis changes none of them.

6.1 Your rules still apply. Nothing in the Service or these Terms modifies, reduces or transfers any duty the Firm or any User owes to a Client, a court, a regulator or any other person. The Firm remains solely responsible for compliance with the SRA Standards and Regulations, the BSB Handbook, the Code of Conduct of CILEx Regulation, the rules of the Law Society of Scotland and of the Law Society of Northern Ireland, the rules of any other regulator by which it is bound, and with all Applicable Law, including its duties of competence, supervision, confidentiality, and its obligations concerning the use of technology and the supervision of work.

6.2 Authority to upload. The Firm warrants that, for every Input, it has the right, authority and any necessary consent to upload it to the Service and to have it processed as described in these Terms, including under any engagement letter, confidentiality undertaking, court order, non-disclosure agreement, data-sharing agreement or third-party licence that applies to that Input.

6.3 Client confidentiality and privilege. The Firm is responsible for determining whether use of the Service in relation to any Matter is consistent with its duties of confidentiality and with the preservation of legal professional privilege, and for obtaining any Client consent or giving any Client notice that it judges necessary. We treat all Inputs and Outputs as confidential and process them only as the Firm's processor and on its instructions (see clause 10 and Schedule 1). We make no representation as to whether privilege attaches to, or is preserved over, any Input or Output.

6.4 Personal data in Inputs. The Firm is the controller of any personal data contained in Inputs and is responsible for having a lawful basis for processing it, for complying with transparency obligations towards data subjects, and for ensuring that uploading it to the Service is compatible with the purposes for which it was collected.

6.5 Special categories and criminal data. The Firm acknowledges that Inputs are likely to contain special category personal data and data relating to criminal convictions and offences, and warrants that it has an appropriate lawful basis and condition for processing such data under Articles 9 and 10 of the UK GDPR and Schedule 1 to the Data Protection Act 2018.

6.6 Supervision. The Firm must ensure that every User who uses the Service in connection with Client work is appropriately supervised in accordance with the Firm's regulatory obligations, and that Users understand clauses 5.2 to 5.5.

6.7 Professional indemnity. The Firm acknowledges that it, and not we, is the professional responsible for the work product it produces with the assistance of the Service, and that it should ensure that its professional indemnity insurance is adequate for its use of AI tools in Client work.

6.8 Legal holds and third-party demands. If we receive a court order, regulatory demand, search warrant, production order or similar binding request for Firm Data, we will, unless prohibited by law, notify an Admin promptly and before disclosure, give the Firm a reasonable opportunity to object or to seek protective relief, and disclose only the minimum required. Where the Firm has told us that Firm Data is subject to a legal hold, we will suspend the deletion windows in clause 10.9 for that data until the Firm instructs us that the hold is lifted.

7.1 You must not, and must not permit any User or third party to:

(a) use the Service for any purpose that is unlawful, fraudulent or that infringes the rights of any person;

(b) use the Service other than in the course of the Firm's legal practice or legal function;

(c) upload any Input that contains malicious code, or that you do not have the right to upload;

(d) attempt to gain unauthorised access to the Service, to any Account, to another firm's data, or to any system or network connected to the Service, or to circumvent any access control, information barrier or rate limit;

(e) probe, scan, test or attempt to defeat the security of the Service without our prior written agreement;

(f) copy, modify, adapt, translate, decompile, disassemble, reverse engineer, or create derivative works of any part of the Alesis Materials, or attempt to discover or extract the source code, models, weights, prompts, system instructions or source-handling logic of the Service, except to the extent that Applicable Law expressly permits and cannot be excluded by agreement;

(g) except as permitted by paragraph (o), use the Service, or any Output, to develop, train, fine-tune, evaluate, benchmark or improve any product or service that competes with the Service, or any machine learning model or AI system;

(h) use automated means, including scripts, bots, scrapers or the Service's interfaces beyond their intended use, to access the Service or to extract data from it in bulk;

(i) resell, sublicense, rent, lease, lend, time-share, or otherwise make the Service available to any third party, or operate the Service as a bureau or on behalf of any other practice;

(j) remove, obscure or alter any citation, disclaimer, proprietary notice or label (including any label identifying a Firm Source) that the Service attaches to an Output;

(k) represent that any Output was produced by a natural person where it was generated by the Service, or present any Output to a Client, court or third party as authoritative without the review required by clause 5.2;

(l) use the Service to harass, defame or threaten any person, or to generate material that is obscene, discriminatory or incites hatred;

(m) use the Service in a manner that imposes an unreasonable load on our infrastructure, or that interferes with any other firm's use of the Service;

(n) create more than one Account per individual within the same Firm, create accounts for individuals who are not genuine personnel of the Firm, or otherwise manipulate the Service to obtain Free Credit; or

(o) publish or disclose to any third party the results of any performance, accuracy or security testing of the Service without our prior written consent, except that the Firm may carry out such testing for its own internal assurance and may share the results in confidence with its regulator, its professional indemnity insurer, its auditors and its professional advisers.

7.2 We may investigate suspected breaches of this clause 7, and may suspend or terminate Accounts or the Firm's account under clause 18 where we reasonably consider that a breach has occurred.

In short: there is no subscription and nothing recurs. We give the firm £25 to start and £15 per colleague who joins, up to 20. The only thing that costs money is a top-up, bought by someone the firm authorises, from £10 to £5,000, excluding VAT. When the balance reaches zero, AI features pause. Bought credit is not refundable and expires after twelve months of inactivity, though we will put it back if you ask within a year. We can take back free credit if the programme is abused.

8.1 How the Service is funded. Use of the Service's AI features draws down Credit from the Firm's balance. There is no subscription, no per-User fee, no minimum commitment and no recurring charge. We never charge the Firm on our own initiative; the only payment that ever arises is a top-up that an authorised person at the Firm chooses to buy.

8.2 Consumption. Each use of an AI feature consumes Credit at the rate then applicable, which depends on the nature and size of the request and the sources read. The Firm's balance, each User's usage, and what each User's requests have cost are shown in the Service's settings. We may change consumption rates from time to time; changes take effect for new requests only, and we will notify Admins by email at least 14 days before any change that materially increases consumption rates.

8.3 Free Credit.

(a) When an individual creates their first Firm account on the Service, we grant that Firm £25 of Free Credit. This starting grant is made once per individual, regardless of how many firm accounts that individual subsequently creates or joins.

(b) Each time a colleague joins the Firm's account with a verified Account, whether by accepting an invitation or by an approved request from the Firm's email domain, we grant the Firm £15 of Free Credit. This grant is made once per individual, for up to 20 colleagues per Firm, being £300 in all.

(c) Free Credit has no cash value, is not refundable, cannot be transferred between firm accounts, and is consumed before Bought Credit.

(d) We may refuse, withhold, reduce, reverse or cancel Free Credit, and may suspend or close the relevant Accounts and firm account, where we reasonably believe that Free Credit has been obtained or used in breach of these Terms or the spirit of the programme, including where we believe that an individual has created multiple Accounts, that Accounts have been created for individuals who are not genuine personnel of the Firm, that a firm account has been created for an entity that is not a genuine legal practice, or that Free Credit is being farmed, pooled or exploited. Where Free Credit is reversed after it has been consumed, we may set the amount consumed against any Bought Credit on the account.

(e) The Free Credit programme is a discretionary promotion. We may change its amounts or conditions, or withdraw it, at any time on notice published on the Service or on our pricing page. Changes do not affect Free Credit already granted except under paragraph (d).

8.4 Bought Credit.

(a) Any Owner or Admin may buy a top-up through the Firm's billing settings, in the amounts offered from time to time (currently £25, £50 or £100, or any amount from £10 to £5,000). The Firm warrants that any person buying a top-up is authorised by the Firm to do so and to incur the expense on the Firm's behalf.

(b) Each top-up is a one-off purchase. Buying a top-up does not create a subscription, does not commit the Firm to any further purchase, and is never repeated without a further deliberate purchase.

(c) Payment is taken at the time of purchase by the payment method offered, through our payment processor. The Firm authorises us and our payment processor to charge the amount of the top-up, plus applicable VAT, to the payment method provided. Receipts and VAT invoices are available in the billing portal.

(d) All prices exclude VAT and any other applicable tax, which will be added at the prevailing rate.

(e) Bought Credit is non-refundable. Once a top-up has been purchased, it cannot be refunded, withdrawn, exchanged for cash or transferred to another firm account, whether or not it has been consumed, except (i) where we have failed to provide the Service in accordance with these Terms and a refund is the appropriate remedy, (ii) where we terminate these Terms under clause 18.4 other than for your breach, in which case we will refund unconsumed Bought Credit, or (iii) where a refund is required by Applicable Law that cannot be excluded by agreement.

(f) Expiry. Bought Credit expires, and the balance is forfeited, twelve months after the last activity on the Firm's account. "Activity" means any use of an AI feature by any User of the Firm or any purchase of a top-up, either of which restarts the twelve-month period for the whole balance. We will email Admins at least 30 days before any Bought Credit is due to expire. Bought Credit that has expired will be reinstated to the Firm's balance on request made to [email protected] within twelve months after the date of expiry, provided that the Firm's account is still open; reinstated Credit is subject to this clause 8.4(f) afresh from the date of reinstatement.

8.5 Zero balance. When the Firm's Credit balance reaches zero, the Service pauses its AI features rather than run up a charge. Users can continue to sign in, view Matters and conversations, and export Firm Data while paused. AI features resume when a top-up is bought.

8.6 Payment disputes and chargebacks. If the Firm disputes a charge, it must contact us first at [email protected] so that we can resolve it. If a chargeback or payment reversal is initiated against a top-up that the Firm or a User validly purchased, we may suspend the Firm's account, reverse the corresponding Credit, and recover the amount of the chargeback and any reasonable costs incurred, and may decline to accept further top-ups from the Firm.

8.7 No set-off. All amounts payable under these Terms are payable in full without set-off, deduction or withholding except as required by law.

8.8 Pricing changes. We may change the top-up amounts offered and the consumption rates under clause 8.2. Changes do not affect Credit already purchased, and no change results in any charge being made to the Firm without a further purchase.

In short: Alesis is ours. Your documents, your questions and what Alesis produces for you are yours. You give us only the rights we need to run the service for you, and nothing you upload trains anything for anyone else. We learn from how the service is used, in aggregate and with the firm, its people and its clients stripped out, never from what is in your papers.

9.1 Our Intellectual Property. As between you and us, we and our licensors own all Intellectual Property Rights in the Alesis Materials. Nothing in these Terms transfers any Alesis Materials to you or grants you any right in them other than the limited right of use in clause 9.2. "Alesis" and the Alesis logo are our trade marks, and you may not use them except as expressly permitted in writing.

9.2 Your right to use the Service. Subject to these Terms, we grant the Firm a non-exclusive, non-transferable, non-sublicensable, revocable right during the term of these Terms for its Users to access and use the Service for the Firm's internal business purposes in the course of its legal practice.

9.3 Your Inputs. As between you and us, the Firm (or its Clients or other licensors, as the case may be) retains all Intellectual Property Rights in Inputs. We claim no ownership of any Input.

9.4 Your Outputs. As between you and us, the Firm owns all Intellectual Property Rights, to the extent any subsist, in Outputs generated for the Firm, and we assign to the Firm, with effect from their creation, any such rights that would otherwise vest in us. This assignment does not extend to (a) any Alesis Materials that are reproduced or referred to in an Output, (b) any Official Source or Firm Source material quoted or reproduced in an Output, which remains subject to its own terms and Intellectual Property Rights, or (c) the general methods, structures, templates and techniques by which the Service generates Outputs. You acknowledge that, because of the nature of machine learning systems, Outputs generated for other firms may be similar or identical to Outputs generated for you, and that ownership of an Output does not give you any right in respect of any similar Output generated for another firm.

9.5 Licence to us. The Firm grants us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, analyse, index, display and create derivative works of Firm Data, solely to the extent necessary to provide, secure, maintain, support and improve the Service for the Firm, to comply with Applicable Law, and as otherwise expressly permitted by these Terms, and in every case subject to clauses 9.6 and 10. This licence ends when the relevant Firm Data is deleted in accordance with clause 10.9, save for the retention permitted by that clause.

9.6 No training on Firm Data. We will not use Inputs, Outputs or the contents of Matters or conversations to train, fine-tune, or otherwise improve any machine learning model, whether ours or a third party's, in any way that would allow that model to serve any firm other than yours. Your Firm Data helps the Service answer your Firm; it does not teach a model that answers anyone else. We contractually prohibit our Sub-processors from doing so.

9.7 Usage analytics. We may collect and use information about how the Service is used, including which features are used and how often, request volumes and sizes, response times, error rates, Credit consumption, whether and when cited sources are opened, and similar operational and performance information, and may derive aggregated or de-identified statistics from Firm Data ("Usage Data"), in order to operate, secure, measure, improve and develop the Service, to produce the usage reporting described in clause 8.2, and to plan capacity and pricing. Usage Data that we use for any purpose other than providing the Service to the Firm will be aggregated or de-identified so that it does not identify the Firm, any User, any Client or any other individual, and will not include the contents of any Input or Output. We will not attempt to re-identify de-identified Usage Data, and will not disclose Usage Data to any third party except in aggregated form that cannot be attributed to the Firm. Nothing in this clause permits any use of Firm Data contrary to clause 9.6 or clause 10.

9.8 Official Sources. Official Sources are reproduced and cited in Outputs under the terms on which they are published, including the Open Government Licence for Crown copyright material and the terms applied by the Financial Ombudsman Service and other originating bodies. Those terms continue to apply to any Official Source material contained in an Output, and the Firm is responsible for complying with them when it reuses that material.

9.9 Feedback. If the Firm or any User provides us with any suggestion, idea, comment, bug report, enhancement request, evaluation or other feedback about the Service ("Feedback"), the Firm grants us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable licence to use, copy, modify, publish and otherwise exploit the Feedback for any purpose, without any obligation to the Firm or the User, and without attribution. Feedback does not include Firm Data, and nothing in this clause permits us to use Firm Data in breach of clause 9.6 or clause 10.

9.10 Reservation. All rights not expressly granted in these Terms are reserved. Any use of the Alesis Materials not expressly permitted is prohibited.

In short: your firm's information is stored in the UK, is worked on only in the UK and the EU, is kept apart from every other firm, is never used to train anything for anyone else, and is yours to delete whenever you choose. Deleted data is gone from live systems within 30 days and from backups within 90. We tell you about a breach within 72 hours of becoming aware of it. Our sub-processors are listed on the Trust Centre and you get 30 days' notice and a right to object to any new one.

10.1 Roles. For Firm Data that contains personal data, the Firm is the controller and we are the processor, and Schedule 1 applies. For the personal data of Users that we process for our own purposes (account administration, billing, security, communications under clause 13 and the operation of our business), we are the controller, and our Privacy Notice at alesis.ai/privacy applies.

10.2 Security page incorporated. The commitments published on our Security page at alesis.ai/security at the date of this version of the Terms form part of these Terms and are set out in the remainder of this clause 10. Where the Security page or the Trust Centre is subsequently updated, the updated commitments apply provided that they are no less protective of Firm Data than those set out here.

10.3 Held in the UK, processed in the UK and the EU. All Firm Data is stored in the United Kingdom, and is processed only in the United Kingdom and the European Union, from upload to Output. We will not store Firm Data outside the United Kingdom, and will not transfer Firm Data outside the United Kingdom and the European Union to be processed, without the Firm's prior written consent, except where required by a court order or Applicable Law that binds us. This is not a region selected from a list; it is how the Service is built, for every Firm and every Matter.

10.4 Kept apart from every other firm. Firm Data is logically segregated from the data of every other firm on the Service. Nothing the Firm uploads, asks or drafts can surface for any other firm, and nothing of theirs can surface for the Firm.

10.5 Never used for training. Clause 9.6 applies.

10.6 Matter-level access. Clause 4.4 applies. Within the Firm, Users see only the Matters to which they have been added.

10.7 Authentication. Every Account must verify its email address before it can be used; only addresses at the Firm's own domain are accepted; and two-factor authentication and passkeys are available for every Account.

10.8 Audit trail. Every Output retains a record of the sources it rested on and the steps taken to produce it, so that the Firm can show afterwards what was relied upon and where it came from.

10.9 Deletion windows. The Firm may delete any conversation, document, Matter, User's access, or the whole Firm account at any time through the Service, without a support request. When Firm Data is deleted by the Firm, or when the Firm's account is closed:

(a) it is removed from all live systems, and ceases to be accessible to any User or to our personnel, within 30 days; and

(b) it is removed from all backups within 90 days,

save that we may retain (i) Firm Data that we are required by Applicable Law to retain, for the period so required, (ii) Firm Data that is subject to a legal hold notified to us under clause 6.8, until the hold is lifted, and (iii) account, billing, usage and audit records that do not contain the contents of Inputs or Outputs, for the periods stated in our Privacy Notice. Firm Data retained under this paragraph remains subject to clause 11 and Schedule 1.

10.10 Export. During the term, and for 30 days after the Firm's account is closed, the Firm may export its Inputs and Outputs from the Service in a commonly used format.

10.11 Sub-processors.

(a) Our current Sub-processors, the location in which each processes Firm Data, and the function each performs, are listed on the Trust Centre. The Firm authorises us to engage the Sub-processors listed at the date it accepts these Terms.

(b) We will give Admins at least 30 days' written notice by email before we engage any new Sub-processor or materially change the role of an existing one. The Firm may object on reasonable grounds relating to data protection within that 30-day period by writing to [email protected]. If the Firm objects, we will work with the Firm in good faith to address its concerns; if we cannot do so within a reasonable period, the Firm may terminate these Terms on written notice, and we will refund any unconsumed Bought Credit.

(c) We impose on every Sub-processor, by written contract, obligations in respect of Firm Data that are no less protective than those in these Terms and in Schedule 1, including the prohibitions on training, on storing Firm Data outside the United Kingdom and on processing Firm Data outside the United Kingdom and the European Union, and we remain fully liable to the Firm for the acts and omissions of our Sub-processors.

10.12 Security incidents. If we become aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Firm Data (a "Security Incident"), we will notify an Admin by email without undue delay after becoming aware of it, and in any event within 24 hours of becoming aware, and will provide the information reasonably required to enable the Firm to meet its own notification obligations, including under Article 33 of the UK GDPR. We will take reasonable steps to contain and remedy the Security Incident and will keep the Firm informed of material developments.

10.13 Certifications. At the date of this version of the Terms we are within the audit period for SOC 2 Type 2 and the certification process for ISO/IEC 27001 and ISO/IEC 42001. The current status of each is published on the Trust Centre. Being in an audit or certification period is not a representation that the report or certificate has been issued, and we make no warranty that any will be issued or maintained. We will update the Trust Centre promptly when a status changes.

10.14 Due diligence. The Firm may put security and compliance questions to us in writing through alesis.ai/contact. We will answer in writing, and our written answers may be relied upon by the Firm as representations for the purposes of these Terms.

10.15 Your security. The Firm is responsible for the security of its own devices, networks, email systems and credentials, for configuring the roles and Matter access available in the Service, and for ensuring that Users do not paste Firm Data into any other service.

10.16 Regulatory assurance. We recognise that the Firm remains accountable to its regulator for work carried out with the assistance of the Service. Accordingly, and in addition to paragraph 2.10 of Schedule 1 (which applies to personal data only): (a) the Firm may disclose these Terms, the materials published on the Trust Centre and any written answers given under clause 10.14 to its regulator, its insurer, its auditors and its professional advisers, and clause 11 does not prevent it from doing so; (b) on reasonable written request we will provide the Firm with such information about the Service, our technical and organisational measures and our Sub-processors as the Firm reasonably requires in order to demonstrate to its regulator, its insurer or a Client that its use of the Service complies with the rules by which it is bound; (c) where a legal services regulator requires access, for the purpose of inspection, to information held by us that is relevant to the Firm's delivery of legal services, we will make that information available and co-operate reasonably with the inspection, subject to the protections in paragraph 2.10(a) and (b) of Schedule 1 and to the Firm bearing our reasonable costs; and (d) we will notify the Firm promptly if a legal services regulator contacts us in connection with the Firm or its use of the Service, unless we are prohibited from doing so by Applicable Law.

11.1 Confidential Information means all information disclosed by or on behalf of one party (the "Discloser") to the other (the "Recipient") in connection with these Terms that is marked as confidential or that a reasonable person would regard as confidential, including all Firm Data (which is the Firm's Confidential Information), the Alesis Materials, our security information and any non-public information about the Service (which are our Confidential Information), and the terms of any bespoke arrangement between the parties.

11.2 The Recipient must (a) keep the Discloser's Confidential Information confidential, using at least the degree of care it uses for its own confidential information and no less than reasonable care; (b) use it only for the purposes of these Terms; and (c) disclose it only to its personnel, professional advisers, insurers and (in our case) Sub-processors who need to know it for those purposes and are bound by obligations of confidence no less strict than this clause.

11.3 Clause 11.2 does not apply to information that (a) is or becomes public other than through the Recipient's breach; (b) the Recipient can show it already held, free of any obligation of confidence, before disclosure; (c) the Recipient lawfully receives from a third party free of any obligation of confidence; or (d) the Recipient independently develops without reference to the Discloser's Confidential Information. It does not prevent disclosure required by law, court order or a regulator, provided that (where lawful) the Recipient gives the Discloser prompt notice and co-operates in limiting the disclosure, and clause 6.8 applies to any such demand for Firm Data.

11.4 Each party acknowledges that the Firm's Confidential Information may include material subject to legal professional privilege and to the Firm's professional duty of confidentiality, and we will treat it accordingly.

11.5 This clause 11 survives termination for as long as the information remains confidential, and in any event for not less than six years after termination.

In short: if an owner or admin ticks the box at sign-up or in settings, we may show the firm's name and logo in lists of firms that use Alesis, on our website and in press and sales materials. Separately, we may describe how the firm uses Alesis without naming it. We will never identify a client or a matter. Either permission can be switched off at any time.

12.1 Name and logo. Where an Owner or Admin opts in on the Firm's behalf, by ticking the publicity option at sign-up or in the Firm's settings, the Firm grants us a non-exclusive, royalty-free, worldwide licence, for so long as the opt-in remains in place, to use the Firm's name, trading names and logos ("Firm Marks") to identify the Firm as a user of the Service, including in customer lists and logo displays on our website and in the Service, in press releases and media materials, in presentations, pitch and sales materials, in investor and partner materials, and in social media. We will not use Firm Marks unless the opt-in has been given. We will use Firm Marks only in the form the Firm uses them publicly, will not alter them except to resize or to render them in monochrome, and will not use them in any way that suggests the Firm endorses any product other than the Service or that brings the Firm into disrepute.

12.2 Anonymised case studies. The Firm further consents to our describing, in the same materials and in blog posts, case studies and similar content, the way in which the Firm uses the Service, in terms that do not identify the Firm by name or mark (for example, "a small disputes practice in the north of England uses Alesis to review bundles before a first conference"), and to our using aggregated or anonymised usage information drawn from the Firm's account for that purpose. No further consent is required for content published under this clause 12.2.

12.3 Never your clients or your matters. Nothing published under this clause 12 will identify, or contain information capable of identifying, any Client, Matter, counterparty or individual, or disclose the contents of any Input or Output. We will not publish any quotation attributed to the Firm or to any named individual without that individual's separate written approval of the words.

12.4 Withdrawal. The Firm may withdraw the opt-in in clause 12.1, the consent in clause 12.2, or both, at any time by switching the relevant option off in the Firm's settings or by emailing [email protected]. We will remove the Firm Marks from our website and from the Service within 14 days and will not include them in new materials produced after that date. We are not obliged to withdraw or amend printed materials, recorded presentations or press coverage already published before the withdrawal. Withdrawal does not affect the Firm's access to the Service.

12.5 Termination. Any licence under clause 12.1 ends on termination of these Terms, subject to clause 12.4, and we will remove the Firm Marks from our website and the Service within 30 days of termination.

12.6 Your use of our marks. The Firm may state that it uses Alesis, and may use our name and logo in its own materials for that purpose only, in accordance with any brand guidelines we publish. The Firm may not suggest that we endorse the Firm or any of its work, and may not use our marks in any domain name, firm name or product name.

In short: we will always send messages the account needs, such as security alerts and billing. We may email or call you to help you use Alesis, to manage the firm's account, and to ask what you think, and you can object to any of that. We will send marketing only if you tick the marketing box at sign-up or in your settings, and you can untick it at any time, as easily as you ticked it.

13.1 Service communications. We will send Users communications that are necessary for the operation of the Service and the administration of the Firm's account, including verification and security messages, notices under these Terms, billing receipts, Credit expiry warnings, notices of changes to the Service, Sub-processor notices and Security Incident notices ("Service Communications"). Service Communications are not marketing, and Users cannot opt out of them while their Account is open.

13.2 Support, account management and research. We may contact Users by email, and by telephone on any number they give us, in reliance on our legitimate interests in operating the Service and in the User's professional role at the Firm, for the following purposes:

(a) Support: to help them use the Service, to follow up on questions they have raised, and to check that the Service is working for them;

(b) Account management: to discuss with Owners and Admins the Firm's own use of the Service, including set-up, rollout across the Firm, walkthroughs and demonstrations requested by the Firm, and Credit; and

(c) Research: to ask for their views on the Service, and to invite them to interviews, surveys, beta programmes and user research.

A User may object to contact under this clause 13.2, in whole or in part, at any time through the preferences in their Account settings, by telling us during any call, or by emailing [email protected], and we will stop the contact objected to.

13.3 Marketing. We will send marketing by email, or make marketing calls, only to Users who have opted in. The opt-in is a separate, unticked control presented at sign-up and available at any time in Account settings, which allows the User to choose email, telephone, or both, and is not a condition of creating an Account or of using the Service. Marketing means telling the User about features, improvements, content, events, offers and other products and services that we offer. A User may withdraw the opt-in at any time, as easily as it was given, through the same control, by using the unsubscribe link in any marketing email, by telling us during any call, or by emailing [email protected]. We will act on a withdrawal without undue delay and in any event within 10 Working Days, and will not send marketing to a User after we have received their withdrawal. Withdrawal does not affect the lawfulness of marketing sent before it took effect.

13.4 Telephone. We will call only between 9.00 am and 6.00 pm on Working Days unless the User asks otherwise. Before making any marketing call we screen the number against the Telephone Preference Service and the Corporate Telephone Preference Service. A number listed on either register will be called for marketing only where the subscriber for that line has notified us that it does not object to such calls from us, and any such notification may be withdrawn at any time. We present calling line identification on every call and do not make automated or pre-recorded marketing calls.

13.5 Firm-wide contact. The Firm agrees that we may send Service Communications and the communications in clause 13.2(a) and (b) to any Owner or Admin in relation to the Firm's account, in their capacity as the Firm's representatives.

13.6 Data protection. Our use of Users' contact details under this clause 13 is described in our Privacy Notice. We will not sell or rent Users' contact details to any third party, and will not share them with third parties for those third parties' own marketing.

14.1 We may make available features, models, sources or tools that are labelled as beta, preview, early access, experimental or similar ("Beta Features"). Beta Features are offered for evaluation.

14.2 Beta Features are provided "as is" and "as available", without any warranty, commitment or service level of any kind, and the commitments in clauses 5.12, 15 and 16.1(b) do not apply to them. Beta Features may be incomplete, may contain errors, may produce Outputs of lower quality or reliability than the rest of the Service, and may be changed, suspended or withdrawn at any time without notice and without liability.

14.3 Clauses 5.2 to 5.5 apply with particular force to Outputs produced by Beta Features. The Firm uses Beta Features at its own risk and must not use them for any Client work where it has not first satisfied itself that doing so is consistent with its professional obligations.

14.4 Clauses 9.6, 10 and 11 and Schedule 1 apply to Firm Data processed by Beta Features in the same way as to the rest of the Service. We may ask for, and will value, Feedback on Beta Features, and clause 9.9 applies to it.

14.5 We may limit the availability of Beta Features to particular Firms or Users, and may require additional terms as a condition of access.

15.1 Availability. We will use reasonable endeavours to make the Service available at all times, but we do not guarantee that it will be uninterrupted, error-free or available at any particular time. The Service may be unavailable during planned maintenance, of which we will give as much notice as is reasonably practicable through the Service or by email, and during emergency maintenance or events outside our reasonable control.

15.2 Third-party dependencies. The Service depends on third-party infrastructure, on Sub-processors, and on the availability and format of Official Sources at their published locations. We are not responsible for the unavailability, alteration or withdrawal of any Official Source or third-party service.

15.3 Support. We provide support by email at [email protected] and through the contact form at alesis.ai/contact during Working Hours. We aim to acknowledge support requests within one Working Day. Support is provided to Users; we do not provide support to the Firm's Clients.

15.4 No service levels. Unless we have agreed a separate written service level agreement with the Firm, no service credits, uptime commitments or response-time commitments apply.

16.1 Our warranties. We warrant that (a) we have the right to grant the rights in clause 9.2; (b) we will provide the Service with reasonable skill and care; and (c) we will comply with Schedule 1 and with Applicable Law in providing the Service.

16.2 Your remedy. If the Service does not conform to clause 16.1(b), we will use reasonable endeavours to correct the non-conformity without charge and, if we cannot do so within a reasonable time, will refund unconsumed Bought Credit and, at the Firm's option, terminate these Terms. These remedies are in addition to, and not in substitution for, the Firm's right to claim damages for breach of clause 16.1(b), which remains subject to clause 17.

16.3 Your warranties. The Firm warrants and undertakes that (a) it and its Users meet the eligibility requirements in clause 3; (b) it will comply with clauses 6 and 7; (c) the information it provides to us is accurate and will be kept up to date; and (d) it has the right to grant the licences and consents in clauses 9.5 and 12.

16.4 No other warranties. Except for the express warranties in clause 16.1, which include the term as to reasonable care and skill implied by section 13 of the Supply of Goods and Services Act 1982, and to the fullest extent permitted by law, the Service, the Alesis Materials and all Outputs are provided "as is", and all other warranties, conditions, representations and terms, whether express or implied by statute, common law, custom or otherwise, are excluded, including any implied terms as to satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, and any warranty arising from course of dealing.

16.5 AI Outputs in particular. Without limiting clause 16.4, we do not warrant that any Output is accurate, complete, current, correctly cited, free of error or omission, suitable for any purpose, consistent with any Official Source, or that it reflects the law of any jurisdiction at any time. We do not warrant that the Service will identify every relevant document, provision, authority, deadline or issue, or that, where it states that it cannot find support for a point, no such support exists.

16.6 Official Sources. We do not warrant that Official Sources are current, in force, complete or correctly published by their originating bodies, and we are not responsible for the content of any Official Source or Firm Source.

16.7 Not a substitute. The Firm acknowledges that it has not relied on any representation or warranty that the Service is a substitute for the judgement, research, review or supervision of a qualified professional, and that no such representation has been made.

16.8 Our insurance. We maintain, with reputable insurers carrying on business in the United Kingdom, (a) professional indemnity or technology errors and omissions insurance and (b) cyber liability insurance, with a limit of indemnity of not less than £10 million for any one claim in the case of (a), and not less than £2 million for any one claim in the case of (b). We will maintain that cover for the term of these Terms, and will provide a broker's certificate or other reasonable evidence of it to the Firm on written request. Nothing in this clause increases or limits our liability under clause 17, and the limits in clause 17 apply irrespective of the amount recoverable under any policy.

In short: you must check everything Alesis produces before relying on it. If loss follows from relying on an output that a qualified person has not reviewed, and the review would have caught it, that loss is yours. Otherwise our liability is capped at what the firm paid us for credit in the previous twelve months, and some kinds of loss, such as lost profit, are excluded. Breaches of our data, UK-hosting, no-training and confidentiality promises are treated separately and are not caught by the review exclusion, the beta cap or the time bar. None of this limits liability that the law does not let us limit.

17.1 Nothing excluded that cannot be excluded. Nothing in these Terms limits or excludes either party's liability for (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by Applicable Law.

17.2 Unreviewed Outputs. Subject to clauses 17.1 and 17.9, we will have no liability, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, for any loss, damage, cost, claim or expense to the extent that it arises from reliance on, use of, communication of, filing of, service of or other action or omission based upon any Output that has not been reviewed, verified and approved by a qualified professional at the Firm in accordance with clause 5.2, and that such a review would have avoided or reduced. This applies whether the reliance or use is by the Firm, a User, a Client or any third party. The Firm acknowledges that the review required by clause 5.2 is the control around which the Service is designed and priced, that the Firm alone performs it, and that this allocation of risk is reasonable.

17.3 Excluded losses. Subject to clauses 17.1, 17.9 and 17.10, we will not be liable, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, for any (a) loss of profit, revenue, business, contracts, fees or anticipated savings; (b) loss of or damage to goodwill or reputation; (c) loss arising from the Firm's breach of its professional obligations; or (d) indirect, special or consequential loss, in each case whether or not foreseeable and whether or not we had been advised of the possibility of such loss. For the avoidance of doubt, liability for loss or corruption of Firm Data, for professional negligence claims, regulatory sanctions, costs orders or claims by Clients or third parties against the Firm, and for loss arising from a missed limitation period, deadline or court date, is not excluded by this clause 17.3; such liability is subject to clause 17.2 where it arises from reliance on an unreviewed Output, and in every case to the cap in clause 17.4.

17.4 Cap. Subject to clauses 17.1, 17.2, 17.3, 17.5, 17.9 and 17.10, our total aggregate liability to the Firm and its Users, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, arising out of or in connection with these Terms and the Service will not exceed the greater of (a) the total amount paid by the Firm to us for Bought Credit (excluding VAT) in the twelve months immediately preceding the event giving rise to the claim and (b) £10,000.

17.5 Beta Features and Free Credit. Subject to clauses 17.1 and 17.9, our total aggregate liability arising out of or in connection with any Beta Feature, or any use of the Service funded solely by Free Credit, is limited to £100.

17.6 Your indemnity. The Firm will indemnify us, our officers, employees, contractors and Sub-processors against all liabilities, costs, expenses, damages and losses (including reasonable legal fees) arising out of or in connection with (a) any claim that an Input, or our processing of it in accordance with these Terms, infringes the rights of any third party or breaches Applicable Law; (b) the Firm's or any User's breach of clauses 3, 6 or 7; or (c) any chargeback or payment reversal described in clause 8.6. We will notify the Firm promptly of any such claim, allow the Firm to conduct its defence (subject to our right to be consulted and not to be bound by any admission affecting us), and provide reasonable co-operation at the Firm's expense.

17.7 Time limit. Subject to clauses 17.1 and 17.9, no claim may be brought by the Firm under or in connection with these Terms more than 24 months after the Firm became actually aware of the facts giving rise to it.

17.8 Reasonableness. The parties agree that the exclusions and limitations in this clause 17 are reasonable having regard to the following circumstances, which were known to both parties when these Terms were accepted: (a) the Service is free at the point of first use and thereafter is paid for only in small, optional, one-off amounts, so that the price bears no relation to the value of the Client matters to which the Firm may apply it; (b) the Firm is a regulated legal practice carrying mandatory professional indemnity insurance that covers the work product it produces with the assistance of the Service, and is able to assess the risks these Terms allocate; (c) the Firm alone controls what is uploaded and whether and how Outputs are reviewed before use; (d) the Firm was able to put questions about these Terms and the Service to us in writing under clause 10.14 before accepting them, and was able to seek bespoke terms under clause 20.2; and (e) the commitments that matter most to a legal practice, namely those concerning UK hosting, segregation, no training, confidentiality and data protection, are carved out of the principal exclusions by clause 17.9.

17.9 Data and confidentiality claims. Clauses 17.2, 17.5 and 17.7 do not apply to, and do not limit or exclude, our liability for breach of clause 9.6 (no training on Firm Data), clause 10.3 (held and processed in the UK), clause 10.4 (kept apart from every other firm), clause 10.12 (security incidents), clause 11 (confidentiality) or Schedule 1 ("Data Claims"). Our liability for Data Claims is subject only to clause 17.1 and to the cap in clause 17.4.

17.10 Our intellectual property indemnity. Notwithstanding clauses 16.4, 17.3 and 17.4, we will indemnify the Firm against damages finally awarded against the Firm by a court of competent jurisdiction, and against amounts payable under a settlement we approve, together with the Firm's reasonable legal costs, in respect of any claim that the Firm's use of the Service or of the Alesis Materials in accordance with these Terms infringes the Intellectual Property Rights of a third party. This indemnity does not apply to any claim to the extent that it arises from (a) any Firm Source, or any Input or other material provided by or on behalf of the Firm or its Users which the Firm did not have the right, authority or consent to provide under clause 6.2; (b) the content of any Output, to the extent the claim arises from a Firm Source, from an Input which the Firm did not have the right, authority or consent to provide under clause 6.2, or from use of the Output otherwise than in accordance with these Terms; (c) use of the Service in combination with anything not supplied by us, where the claim would have been avoided but for the combination; (d) any modification of the Service not made or authorised by us; or (e) use of the Service in breach of clause 3, 6 or 7. The indemnity is conditional on the Firm notifying us promptly of the claim, making no admission in relation to it, allowing us to conduct its defence and settlement, and giving us reasonable assistance at our cost. If such a claim is made, or we reasonably consider that one is likely, we may at our option procure for the Firm the right to continue using the Service, modify or replace the Service so that it is no longer infringing, or terminate these Terms on written notice and refund unconsumed Bought Credit. This clause 17.10 states the Firm's sole remedy, and our entire liability, for infringement of third-party Intellectual Property Rights. Our liability under this clause 17.10 is subject to clause 17.1 and is limited in aggregate to the total amount paid by the Firm to us for Bought Credit (excluding VAT) in the twelve months immediately preceding the claim.

In short: you can leave at any time, and leaving is never made hard. We can suspend or close an account for breach, for security reasons, or if we stop providing the service, and we tell you where we reasonably can.

18.1 Term. These Terms apply from the date the Firm's account is created and continue until terminated in accordance with this clause 18.

18.2 Termination by the Firm. The Firm may terminate these Terms at any time, for any reason and without notice, by closing its firm account through the Service's settings, or by emailing [email protected]. There is no minimum term and no notice period. Termination does not entitle the Firm to any refund of Bought Credit except as provided in clauses 8.4(e), 19.2, 20.4 and 20.7.

18.3 Suspension by us. We may suspend the Firm's account, any Account, or any feature, immediately and without prior notice, where we reasonably consider that (a) there has been a breach of clause 3, 4, 6 or 7; (b) suspension is necessary to protect the security or integrity of the Service, Firm Data or the data of other firms; (c) a chargeback or payment reversal has been initiated under clause 8.6; (d) Free Credit has been obtained or used in breach of clause 8.3; or (e) we are required to do so by Applicable Law or a regulator. We will notify an Admin of the suspension and its reasons as soon as reasonably practicable unless prohibited by law, and will lift the suspension once the reason for it has been resolved. Suspension does not affect the deletion windows in clause 10.9 or the Firm's right to export under clause 10.10.

18.4 Termination by us. We may terminate these Terms (a) on at least 90 days' written notice to the Firm's Admins if we cease to provide the Service generally; (b) immediately on written notice if the Firm commits a material breach of these Terms which is irremediable, or which is remediable but is not remedied within 14 days of written notice requiring it to be remedied; (c) immediately on written notice if the Firm ceases to be a legal practice or loses its authorisation, becomes insolvent, enters administration, liquidation or any analogous process, or ceases to trade; or (d) immediately on written notice where we reasonably believe that continuing to provide the Service to the Firm would breach Applicable Law or expose us to regulatory action.

18.5 Effect of termination. On termination: (a) all rights granted to the Firm under these Terms end and Users must stop using the Service; (b) the Firm may export Firm Data under clause 10.10 for 30 days; (c) Firm Data will be deleted in accordance with clause 10.9; (d) any unconsumed Credit is forfeited, save as provided in clauses 8.4(e), 10.11(b), 16.2, 17.10, 19.2, 20.4 and 20.7; (e) any licence under clause 12.1 ends in accordance with clause 12.5; and (f) clauses 2, 6.3, 6.8, 9 (other than 9.2), 10.9, 10.10, 11, 12.5, 13.1, 16.4 to 16.8, 17, 18.5 and 20, Schedule 1, and any other provision that is expressly or by implication intended to survive, will survive.

19.1 We may amend these Terms from time to time. We will post the amended Terms at alesis.ai/terms with a new version number and effective date, and will notify Admins by email at least 30 days before the effective date of any amendment that materially reduces the Firm's rights or increases its obligations, except where the amendment is required by Applicable Law, by a regulator, or for security reasons, in which case we will give as much notice as is reasonably practicable.

19.2 If the Firm does not accept an amendment it may terminate these Terms under clause 18.2 before the effective date; if the amendment materially reduces the Firm's rights, we will refund unconsumed Bought Credit on such a termination. Continued use of the Service after the effective date constitutes acceptance of the amended Terms.

19.3 We will not amend these Terms so as to permit the use of Firm Data for training contrary to clause 9.6, or the storage or processing of Firm Data outside the United Kingdom contrary to clause 10.3, without the Firm's express written consent.

20.1 Entire agreement. These Terms, together with the documents incorporated under clause 1.3 and any written answers given under clause 10.14, constitute the entire agreement between the parties in relation to the Service and supersede all prior agreements, representations and understandings. Each party acknowledges that it has not relied on any statement, representation or warranty not set out in these Terms. Nothing in this clause limits liability for fraud.

20.2 Bespoke terms. Where we have signed a separate written agreement with the Firm (for example, a firm-wide rollout agreement, a service level agreement or a bespoke data processing agreement), that agreement prevails over these Terms to the extent of any conflict.

20.3 Assignment. The Firm may not assign, novate, transfer or sub-contract any of its rights or obligations under these Terms without our prior written consent, which we will not unreasonably withhold where the Firm merges with, or transfers its practice to, another legal practice. We may assign or novate these Terms to any successor to our business or to any member of our group on notice to the Firm, provided that the assignee assumes our obligations in full and that clauses 9.6 and 10.3 continue to bind it.

20.4 Change of control. We will notify the Firm's Admins by email within 10 Working Days of any change in the control of L25, and "control" for this purpose has the meaning given in section 1124 of the Corporation Tax Act 2010. If, following a change of control, L25 is controlled by a person who provides legal services in competition with the Firm, or by a person whose acquisition of control would result in Firm Data being held outside the United Kingdom or processed outside the United Kingdom and the European Union, the Firm may terminate these Terms on written notice given within 30 days of our notification, and on such a termination we will refund unconsumed Bought Credit and delete Firm Data in accordance with clause 10.9.

20.5 Sub-contracting. We may sub-contract the performance of our obligations, including to Sub-processors in accordance with clause 10.11, but remain responsible for the acts and omissions of our sub-contractors.

20.6 Notices. Notices to the Firm will be sent by email to the Owner and Admins at the addresses on their Accounts, and are deemed received on the Working Day after sending. Notices to us must be sent by email to [email protected] and are deemed received on the Working Day after sending, provided that no bounce or failure notification is received.

20.7 Force majeure. Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including failure of third-party infrastructure or telecommunications, cyber-attack not attributable to its failure to take reasonable security measures, strikes, pandemic, governmental action, or the unavailability or alteration of Official Sources. If a force majeure event prevents a party from performing a material obligation for more than 30 consecutive days, either party may terminate these Terms on written notice given while the event continues, and on such a termination we will refund unconsumed Bought Credit.

20.8 Waiver. No failure or delay in exercising any right or remedy is a waiver of it, and no single or partial exercise precludes any further exercise.

20.9 Severance. If any provision of these Terms is held to be invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, or, if that is not possible, deleted, and the remainder of these Terms will be unaffected.

20.10 Third-party rights. Except for our officers, employees, contractors and Sub-processors in respect of clause 17.6, no person other than the parties has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. The parties may vary or rescind these Terms without the consent of any third party.

20.11 No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.

20.12 Electronic acceptance. These Terms are accepted electronically by clicking to accept them on the Service, and such acceptance has the same effect as a signed agreement. The sign-up flow allows the person accepting to review and correct the information entered before accepting. We store the version of these Terms accepted by the Firm and will provide a copy on request, and the current version is always published at alesis.ai/terms.

20.13 Dispute resolution. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by discussion between a director of L25 and a partner or director of the Firm, within 30 days of either party giving written notice of the dispute. Nothing in this clause prevents either party from seeking interim or injunctive relief at any time.

20.14 Governing law. These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the law of England and Wales.

20.15 Jurisdiction. Subject to clause 20.13, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

20.16 Practices in Scotland and Northern Ireland. The Service is offered to practices in all parts of the United Kingdom, and clauses 20.14 and 20.15 apply to every Firm wherever it is established. Nothing in those clauses affects any rule of the Firm's own regulator, or any rule of law of Scotland or of Northern Ireland, which applies to the Firm and which cannot be excluded by agreement.

L25 Limited

Company number 16154221 (England and Wales)

28 City Road, Chester, England, CH1 3AE

Security incidents and vulnerability reports: [email protected]

Everything else, including support, billing, privacy and data protection, publicity opt-outs and legal notices: [email protected]

Trust Centre: trust.alesis.ai

These Data Processing Terms apply to all personal data contained in Firm Data that we process on behalf of the Firm in providing the Service, and are intended to satisfy Article 28(3) of the UK GDPR. Words defined in the UK GDPR have the same meaning here.

1. Details of processing

Subject matter: Personal data contained in Inputs uploaded to the Service and in Outputs generated from them, together with Matter metadata and conversation content.

Duration: The term of the Terms, plus the deletion windows in clause 10.9 of the Terms.

Nature and purpose: Hosting, storage, indexing, retrieval, analysis and generation of text by automated means, including the use of large language models, in order to answer Users' questions, prepare drafts and summaries, calculate dates and figures, and cite sources, all for the purpose of assisting the Firm's legal practice; together with associated security, backup, support and audit processing.

Types of personal data: Any personal data contained in legal papers, including names, contact details, identifiers, financial information, employment information, health information, information about family and personal circumstances, correspondence, witness evidence, and any other information relating to identifiable individuals. This is likely to include special category data and data relating to criminal convictions and offences.

Categories of data subject: Clients; counterparties; witnesses; beneficiaries; employees and former employees of Clients and counterparties; family members; professional advisers; court, tribunal and regulatory personnel; Users of the Firm; and any other individual referred to in legal papers.

2. Processor obligations

We will:

2.1 process the personal data only on the Firm's documented instructions, which are set out in the Terms and given through the Firm's and its Users' use of the Service, unless required to do otherwise by Applicable Law, in which case we will inform the Firm of that requirement before processing unless the law prohibits it on important grounds of public interest;

2.2 immediately inform the Firm if, in our opinion, an instruction infringes Data Protection Law;

2.3 ensure that all persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality, and that access is limited to those who need it to provide the Service;

2.4 implement the technical and organisational measures described in clause 10 of the Terms and on the Trust Centre, which the parties agree are appropriate to the risk, including: encryption of personal data in transit and at rest; logical segregation between firms; role-based access control and Matter-level access within the Firm; email verification, two-factor authentication and passkey support for all Accounts; logging and monitoring; regular backup; vulnerability management; secure software development practices; and the ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident;

2.5 not engage any Sub-processor except in accordance with clause 10.11 of the Terms, and impose on each Sub-processor, by written contract, data protection obligations that are no less protective than those in this Schedule;

2.6 not transfer personal data outside the United Kingdom, or permit any Sub-processor to do so, except in accordance with clause 10.3 of the Terms, and then only as permitted by Chapter V of the UK GDPR;

2.7 taking into account the nature of the processing, assist the Firm by appropriate technical and organisational measures, insofar as this is possible, in fulfilling the Firm's obligation to respond to requests by data subjects to exercise their rights under Chapter III of the UK GDPR, by providing the Firm with the search, export and deletion tools within the Service, and by promptly notifying the Firm of any request received directly by us and not responding to it except on the Firm's instructions;

2.8 assist the Firm in ensuring compliance with Articles 32 to 36 of the UK GDPR (security, breach notification, data protection impact assessments and prior consultation), taking into account the nature of the processing and the information available to us, including by providing the information required under clause 10.12 of the Terms and, on reasonable request, by providing information for the Firm's data protection impact assessment;

2.9 at the Firm's choice, delete or return all the personal data at the end of the provision of the Service, in accordance with clauses 10.9 and 10.10 of the Terms, and delete existing copies within the deletion windows in clause 10.9 unless Applicable Law requires storage of the personal data;

2.10 make available to the Firm all information necessary to demonstrate compliance with Article 28 of the UK GDPR, through the Trust Centre, through written answers under clause 10.14 of the Terms, and, where the Firm reasonably considers that this is insufficient, by allowing for and contributing to audits, including inspections, conducted by the Firm or an auditor mandated by the Firm, provided that (a) any audit is on at least 30 days' written notice, no more than once in any twelve-month period unless required by a regulator or following a Security Incident, conducted during Working Hours, and in a manner that does not compromise the security or confidentiality of other firms' data, (b) the auditor is bound by appropriate confidentiality obligations and is not a person who develops or provides a product or service that competes with the Service, and (c) the Firm bears its own costs of any audit; and

2.11 maintain a record of all categories of processing activities carried out on behalf of the Firm as required by Article 30(2) of the UK GDPR.

3. Firm obligations

The Firm will:

3.1 comply with its obligations as controller under Data Protection Law, including clauses 6.2 to 6.5 and 6.8 of the Terms, and exercise its rights as controller, including under clauses 10.9 to 10.12 of the Terms;

3.2 ensure that its instructions to us comply with Data Protection Law; and

3.3 not upload personal data to the Service where doing so would be unlawful.

4. Liability

The liability of each party under this Schedule is subject to clause 17 of the Terms as it applies to Data Claims under clause 17.9, so that clauses 17.2, 17.5 and 17.7 of the Terms do not apply to it, save that nothing in clause 17 limits either party's liability to a data subject or to the Information Commissioner to the extent that such liability cannot be limited under Data Protection Law.

5. Precedence

In the event of conflict between this Schedule and the body of the Terms in relation to the processing of personal data, this Schedule prevails.

End of Terms of Service. Version 1.1, effective 23 August 2026. Previous versions are available on request from [email protected].